Tag Archives: social media

Join me at the 2010 Mom 2.0 Summit

I’m very excited to be attending the Mom 2.0 Summit in Houston, Texas from February 18-20. The schedule of events is chock full of sessions that I want to learn from.

I think this conference is one which really does enlighten all parties – marketers and ‘moms’ –  on how the other operates. I regularly hear complaints from both sides – it seems there are as  many different expectations as there are companies and bloggers. I’m looking forward to  seeing both sides have an opportunity to describe their experiences, and make  recommendations that lead to even better relationships.

I’m even more excited to have been invited to share my insights as part of the panel for the f  first professional session of the conference. In the session we’ll be discussing setting a strategic  path for your blog through creating a marketing plan and SMART objectives that are both trackable and achievable. I’ve been thinking for about a month now on exactly the best way for me to support the session with additional materials – and I’m considering doing an e-workbook for attendees to use in creating their own marketing plans.

I’m about to plan all my travel arrangements and start thinking about what I’d like to achieve from this conference. I have had a number of women tell me that Mom 2.0 was the best conference they’d attended last year. I firmly believe that with the schedule and talented women I’m lucky to be surrounded by leading these sessions, and the amazing array of women and companies who will be attending, 2010 will be just as successful.

I’m looking forward to getting along and meeting all the exciting, inspiring women who will be there. Will I get to meet you?

Why my research is in Twitter

“Twitter’s a fad.”twitter

“The young kids use Twitter because they don’t want to have a real conversation.”

“Twitter is destroying society.”

“How do you know they’re real?”

“I really don’t care that much about what you’re doing all day.”

I’ve heard it all. From all types of people.

The only people who truly understand Twitter are those who are using it regularly, and have overcome the barriers to acceptance that it inherently presents as a tool of technology.

Academics don’t get Twitter. Including many of those doing research into social media.

Twitter represents a new way of communication. After lifestreaming on Twitter for over two years and researching it for over 12 months,  I understand the nuances of the communities on it, and have watched it morph as it has moved from being a geek tool to a plaything of the mainstream.

I’ve seen people pretend to be people they’re not. Consciously and unconsciously. Romances, flirtations and breakups. Proposals, business endeavours, connections – and their destruction. Lonely and socially inept people have connected with high flyers and leaders. I’ve watched as people going through the most intense pain of their lives have dared to share emotion and feeling that they’d never divulge to their closest friends in a physical sense. I’ve seen Twitterers decide, recently, that “in real life” friends and online friends really are the same thing. For many, normal people, physical presence does not matter any more.

In 2010 I’ll be completing my thesis in the communities of mombloggers on Twitter. I’m particularly looking at some individuals who have had things happen to them that we just don’t talk about in society. People who are judged through horrid newspaper reporting that does nothing more than enable the middle class and other everyone who doesn’t fit their beige lives. People in pain. Who perhaps with Twitter have found reason to keep going, found some sense of support they didn’t have available “in real life” – and through whose journey the rest of the community is learning more about things that often get swept under the carpet. Death. Abuse. Homelessness. Why some women hate others, and appropriate responses to companies and those we don’t understand.

It’s hard.

My big wish for my work in 2010 is that I can somehow do some justice to the women in the communities of Twitter, and give them the opportunity to be heard and appreciated. I can see the opportunities and topics for my PhD dissertation being unveiled, without my pushing them.

I know it won’t be easy when some decide to be contemptuous.

But I’m ready.

The latent sphere of the network society

Time for a brain dump. I have just completed reading work coming from Mor Naaman, Jeffrey Boase and Chih-Hui Lai at Rutgers, slated for CSCW 2010, on the content of messages in what they’ve decided to call “social awareness streams.”

And right there I have an issue. I’m lumping it together with the term “weak ties” which found prominence in the 1940s (well before the internet was considered in social theory) and the found a new audience a few years back with its adaptation to online networks.

Today, referring to the activity on microblogging sites as either of these is probably very limited, based on myriad case studies of individuals and their very real connections and friendship strength, found through CMC. They are neither “weak” (as in traditional notions of acquaintances who can be called upon when needed), nor simply an “awareness” of others in a network. They are also not built in a heirarchical organization – they are horizontal. In fact, Castells’ emphatic assertions that when we talk about communication we are actually discussing realms of power and influence, means that “communication” isn’t a term to be thrown about lightly.

He’s right.

My theory of the strength of these relationships is discovered through a realm of CMC that is primarily representated in phatic communion. The relationships exist as communities within what I call the latent sphere of the networked society. (In this sense, I use the networked society as defined by Manuel Castells.)

ghostbusters slime

You can buy Ghostbusters-type slime like this at http://www.midnightwarriorsentertainment.com

If Vincent Miller is correct, and Twitter is nothing more than a celebrated phatic technology-a technology which exists purely to support phatic communion, then the very real relationships being discovered today through its use are far more tangible than those discovered through discussing the weather in real life. And the fact that Twitter has existed and morphed in so many ways over these short years I respectfully suggest dispels any notion that it fulfills the “social awareness streams” suggested by the researchers at Rutgers. It, in fact, provides people with real connections, in the most concrete form – in fact (hold on to your hat) in a way that potentially surpasses that experienced in real life.

These people will regularly never have met in real life, until at least having met online first. Homophily still exists – we still form communities on this phatic network. (Just look at the hashtags to find the communities and topic areas that draw people together. And that’s before Twitter added the List function. And then also, what about all the third party tools that operate solely on allowing you to classify your ‘groups’ of people in that space, such as Tweetdeck…) But these communities are not just asking simple stuff like what the weather is like, or just passing the time of day. The depth of feeling is not just as acquaintances. This depth of connection to people we never before would have connected with, and in fact to many we would never approach in real life (such as the homeless), has never before been realised by any other form of media. It’s new. It’s potentially both scary and exciting.

Even though Twitter is accepted by the mainstream middle class to such an extent it no longer receives explanations in newspapers (and in fact is used as the basis for reporting by lazy journalists), it still has not reached critical mass. But it will happen.

I believe the mommyblogger community is leading the way in demonstrating the case study proof of my assertions. We have seen real connections, and real support – people reaching out in very real ways to support each other, typically in times of great need – within this community. This latent sphere bubbles up and is electrically tangible. Like Flubber (it’s highly viscuous, highly volatile, and has a great sense of rhythm) or the slime in Ghostbusters. (Sorry, but you’ll understand my meaning :)) It’s not just “aware”.

So imagine the future – where more communities realise that potential. And then take it that step further, where the brands you love most are able to be part of that space. You know the old saying that if mums ruled the world, there’d be no more war? Here we are in a global networked society, with mums leading the way. Who can tell what comes next?

 

I’ll pay for content when there’s Twitter with penguins

Usually, I don’t consciously pay for content. I say ‘consciously’ because if I click on a link and there’s a paywall, I won’t do it. I also don’t subscribe to any newspapers or magazines (online or in ‘dead tree’ format). Basically, the quality of the content I’m seeing doesn’t make me want to pay for more of it.

Mr Murdoch does have the right idea. Getting people to pay for content is definitely a way forward. But News Corp. is missing the biggest opportunity they have. It’s a global organization, and while about 1% of their content producers are the best in the world, they are still.. the best. Why doesn’t News identify that globally based 1%, and put it in a paid-for format? At a really, really high price?

If Mr Murdoch thinks that I, or anyone else, will pay for the other 99% of his writers who are complete crap, then he’s mistaken. I’d rather read the far more professional blogs, with the diversity of opinions and transparency News cannot offer.

After freelancing, creating content for a few different publishers it also appears that organizations don’t like to pay their contributors. Waiting six months for a payment on any work done is not a viable business model. I don’t know why some people think it’s all hunky dory. And it’s been this way for many years.

So I don’t pay for content, and I’m wary of accepting any freelance job at all these days. Because I simply don’t like waiting to be paid when my time is better spent on more pressing things.

But my kids? That’s another thing entirely. I currently pay for three social network memberships. And while I’m a member of about 15 social networks, none of these payments are for me. They’re for my kids. My kids totally expect to pay to get access to information, community and technology. They’re growing up with a pay-for-it frame of mind. At the moment it’s a mum-pay-for-it model, and I’m fine with that because the quality of content accessed by my kids on networks like Club Penguin is really worth $5.95 a month. It’s a vibrant community, with great quality stuff. If organizations continue to treat them this way, by the time they’re my age they’ll be paying for content, and believing they should.

But a key part will be getting rid of the 99% of crap for adults and creating something worth subscribing to. We need a Club Penguin for grown ups.

Sidebar: For the “something shiny” HCI people: Twitter with penguins. Now we’re talking.

 

 

Glade’s sweet smell of good social media PR with Edelman

This week I was happily invited to join some other Colorado-based bloggers for a few adult snacks, refreshments and the opportunity to build a basket of goodies to take home. It was a great evening, put on by Glade’s parent company, S. C. Johnson’s wonderful PR team from Edelman in Chicago, to promote their Sense & Spray product.glade scent sense and spray air freshener

This event demonstrated Edelman actively identifies good people for brands to work with, and can put together an event that suits all parties. Edelman has fantastic staff, for a start. The company also teamed with social media expert, Ann-Marie Nichols, to ensure they are hitting the right targets.

If you ask me, Ann-Marie and Edelman are smart operators. After meeting/catching up with them on the evening, my belief is that the bloggers were hand-picked to represent ethical, good quality content providers who actively engage with their readers. Women who are authentic. At a time when companies are seeking out mommybloggers more than ever, there are now bloggers who do nothing more than run around the USA for the opening of every envelope. Smart companies, like Glade and Edelman, see beyond what I’ll call “the usual suspects.” (Yes, I’m biased. I was invited.)

Edelman’s staff were well equipped with plenty of information for us to take home in the best format – a USB drive. The activity of putting together our basket of goodies allowed us to chat about the product informally, and we also had fun coming up with possible names for a new Glade scent. (Yes, someone said Bacon. I said Aussie Bush. Ambiguity FTW.) I was so lucky to have Jen Goode so kindly say yes to drawing by freehand (magic marker) one of her lovely penguins on my mug. jen goode penguin mug

It has pride of place on my desk and reminds me how special women entrepreneurs like her are. I have always loved Jen’s designs and you can check the penguin ones out on her blog, and buy a whole range of stuff featuring them. She also does other designs too. She’s an amazingly talented woman in so many areas. I feel so lucky to have actually met her too now.

The event was a great success for Glade. The bloggers discussed myriad issues beyond and including the product, and we all came away feeling positive – and that associated value rubs off. Edelman gets it.

But the goal kick for me was the extra mile Edelman went for me. Here’s the thing:

We were all offered a basket to give away on our blog. Awesome. However, I asked if it would be okay for me to give it away to anyone, anywhere – given some of my readership is in Australia. Glade is a global brand, but I completely said I understand if that’s not okay. I just needed to be clear on my blog. On the spot, the Edelman ladies said “Absolutely, we will make it work. We will send the basket to anyone who wins.” So I’m stoked. I love that foresight and appreciation of my needs.

And I’m excited to give away this lovely basket of goodies to you, even if you’re an AUSSIE!

glade basket

What you'll win! (The mug will be a fresh one that you can draw on. Great if you're like Jen Goode!)

The basket contains a snuggly IKEA blanket/picnic rug, Swiss Miss mix with mini marshmallows, eye cover, ceramic mug and some permanent markers to decorate it with, and the wonderful new Glade Sense & Spray plus a refill that we have had now in our bathroom for a few days. It smells great and with the refills costing under $4 each (USD), and them lasting about a month each, even graduate students and startups can afford it (ahem).

HOW TO WIN!

To enter is easy – Leave a comment below with your recommendation for a new scent for Glade, focused on Australia. It can be funny or serious. The winner will be picked by Harry and Charlie on Wednesday and I’ll contact you via Twitter/email (make sure you leave contact details). I’ll also announce the winner on the blog. Go for it!

NestleFamily, breastfeeding and social media

I have a great amount of data from the recent NestleFamily twitterstorm. Luckily, I was able to see the storm coming. As a few of the attendees began tweeting about meeting up a few days prior to the start of #NestleFamily, I could see that there was going to be some fallout. My interest had been piqued a few months earlier with the Nestle “What’s for Dinner” junket that received some backlash (which I was a part of, albeit briefly).

Even though I was prepared for it, I doubt anyone saw the enormity and longevity of the community’s outrage. The tail of it is still going. This was a key happening on Twitter, and it had far more impact than the Motrin Moms speedbump. I would argue that Twitter’s community has morphed again as a result. Focus on the types of junkets mommy/daddybloggers who call themselves “PR friendly” accept, and what it says about who they are doesn’t happen in a vacuum. There were real responses from the community. Many negative. This great post by cynematic discusses this responsibility further.

My research

I manually copied thousands of tweets using the #NestleFamily hashtag. I also created an online survey that people were invited to complete during the twitterstorm. I’m very excited to have that data. The 66 completed responses are authentic, grabbed at the time it was all happening, and the qualitative survey responses are about as true to real emotion as you can get – people were telling me what they were doing at the same time as doing it. That’s not easy to get when questioning people about their about online activity. When I write it up it will be a chapter in my thesis, and probably a paper/conference presentation as well. I’m going to write up a short version of the results and post it here on my blog soon.

The most positive outcome has been the amazing work done by Annie, aka @PhDinParenting, who took the opportunity to ask some very pointed questions of Nestle. Nestle has been responding to her questions, so good on them. And Annie has posted their responses in the best, most transparent means possible. She then adds her own analysis and research, with links that are exhaustive, informed and inspiring. It is her work that represents the future of real journalism. It’s why I say that the future of journalism is social.

My question to Nestle

I kept largely out of the limelight on this twitterstorm so as not to taint the data I was collecting. I did, however, want to find out Nestle’s views on the dismal rate of breastfeeding in the USA. Nestle promotes its substitute milk in the USA, and with the USA’s very low rate of exclusive infant breastfeeding at 6 months of age, I wanted to find out what they thought about it all. I submitted the question as follows:

As a premier substitute baby milk manufacturer and marketer in the USA, I’d like to know what your opinion is about the fact that the rate of exclusive breastfeeding in the USA lies at just 12%, when the WHO says it recommends 100% exclusivity for the first six months.

Your Nestle site states that WHO is the “gold standard” so I’m assuming you would agree this statistic is troubling.

Why do you believe this statistic exists? Do you think it can change? And if so, how?

It took a few weeks (I think Nestle lost my question, and then located it when I enquired again about their response), but their response is here:

Thank you for contacting us. We apologize for the delay in our response and we appreciate your patience.

At Nestlé Nutrition we support the positions of the American Academy of Pediatrics and WHO that exclusive breastfeeding for the first 6 months of age is best. The most recent statistics from the 2008 CDC Breastfeeding Report Card (2006 data) show that the national average from exclusive breastfeeding is around 13.6%, which is below the Health (sic) People 2010 goal of 17%.

According to the CDC Infant Feeding Practices Study (IFPS) II (http://www.cdc.gov/ifps/ , there are many reasons why mothers might stop breastfeeding, ranging from difficulty with sucking and latching to worries about producing enough milk. http://pediatrics.aappublications.org/cgi/content/full/122/Supplement_2/S69#T2

We believe that optimal infant health is truly the goal and we advocate for more infant feeding support and education for mothers, regardless of whether they breastfeed, formula feed or both.

We are encouraged by the improvements reported in breastfeeding initiation and duration and will continue our efforts to educate and encourage mothers to give their babies a healthy start. That includes providing education and resources for her, and if she cannot or chooses not to breastfeed, or chooses to supplement her breastmilk, we provide high quality, iron-fortified infant formula-the only safe and healthy alternative to breastmilk.

Robyn Wimberly RD,LD.
Nestle Nutrition Contact Center

So there you go. I have my own thoughts on this response. The final paragraph, to me, is just disgraceful – it’s written very poorly. It seems to be saying that Nestle’s substitute formula is the only “safe and healthy alternative to breastmilk.” I know that those words “safe and healthy” are definitely not something I agree with. But I’m a breastfeeding advocate, ex-journalist and PR queen, and am used to spin. I have done the research. I know what I know and have made up my own mind. The US Government has initiated the Healthy People plan, but where breastfeeding rates are concerned it is failing – and it doesn’t reflect the WHO “gold standard” referred to on Nestle’s own site. There are holes all over this response. The last paragraph made me wince. I think Annie does a brilliant job of dissecting these responses and calling out the holes. I’m not going to do that here. I recommend you read all of Annie’s work, and if interested in more, you can read my short research blog piece on Breastfeeding in America, see the Ignite presentation, or email me for the full papers to see how the numbers stack up. And then make up your own mind.

So what does all this mean?

Now, I know that this storm has ended up being thrown in the “too hard” basket by many people on both sides of the fence, as well as those who sit on top of that same fence. Statistics are being used pragmatically. Manipulation of data is rife. There’s aggravation, and it becomes personal for many who feel attacked by even discussing it. For many, it sucked the ‘fun’ out of Twitter.

But the fact is, this milestone proved the resilience of the microblogging community. It’s opened a conversation that will bind the community even more solidly. It’s given us a view of people that we didn’t know before. People to both connect with, disconnect from, and understand better, even if they disagree with us. If Twitter were really nothing more than messages about eating candy and frozen dinners, then this storm wouldn’t exist. People have taken it upon themselves to get better educated about something they might not have known about before. They were provided links and questions. They had the opportunity to follow up, and go deeper into the issues than they have ever been led by mainstream media, and Nestle ended up without the buffer of media to spin their messages to.

Key Learnings

For the community: Mainstream media is no longer an excuse for not knowing about stuff. The depth of information you have is up to you and your attention span. That’s a hard responsibility to own. In Nestle’s case, I congratulate anyone (including some attendees) who tried to find out more information or followed it up, no matter where you ultimately sit on the ‘issues’. I challenge those who simply sought an easy path and blindly continued tweeting Nestle-friendly inane statements on Twitter, without addressing any of the twitterstorm. It won’t, in the longer term, help your credibility in the community. The really influential people in this equation can be easily identified. And that’s awesome.

For companies: You don’t get to own your messages any more. Social media represents a revolution, not an evolution. It’s another tool in your promotional strategy, but you have to be ready for the real conversation. The one where your comments get called on. The one you don’t direct. And you will never have the last word unless the community deems it to be okay.

The three steps to being influential in social media

To be influential in social media takes effort. It doesn’t just happen. You can’t buy it. It’s not advertising.

So if that’s what it’s not, how can organizations and people get to be really influential? Here are the steps to influence. When you and your brand get it right, that’s when you get to influence others.

Find Relevance

Your first mission is to produce content that is relevant to the people you’re seeking to influence. That sounds pretty obvious, but so many people and companies don’t really have a great snapshot of their target market. They’ve spent so long with basic demographics that are ballpark indications of who their market is that they’ve lost touch with the real personalities of these people. In social media we’re no longer talking about eyeballs, or about mass market publications that look after great big segments of a market. Instead, you’re looking at individuals. Yes, those individuals tend to move in packs – they’re communities of similar people. And those communities have some people with bigger voices. But that can change in an instant, and one bigger voice doesn’t mean they influence everyone in that community. They are individuals first and they are all powerful. Some will love your brand, others won’t care much, and others might detest your brand. Spend some time working out who they are, what their interests are, and what they really think before even trying to produce content for them. Be relevant.

Find Resonance

Readers of my blog know I love to talk about resonance. You can create all the good quality content in the world but if it’s not hitting the mark and connecting with people in a solid way, you’re not getting social media right. It’s a massive error to think that simply creating good content leads directly to influence. You need more than that. You need to produce content that makes people talk about you. Retweet you. Post the article to their Facebook account or write about it on their blog. When they do that, they’re demonstrating their personal involvement with your content, and that’s what you want. Not just for the eyeballs to hit your page, but for the message to be meaningful to them. To the extent that they’ll tie their name to it and go talk about it elsewhere.

You need to create resonance.

One caveat here, particularly for brands and companies running them, is to be aware that to achieve resonance you need to really understand your audience, and remember everything you say reflects on your brand. I wasn’t kidding before with step one. These people have opinions, are smart, engaged and want to work with others in this space – but don’t think you can control the conversation or give half-assed engagement or try to pretend you’re not the person representing the brand, even if that’s not your intention. A great example is the furore surrounding Nestle right now on Twitter. The good news is that while you’ll get called out for crappy behavior of any kind, the social media community wants you to get better. They will celebrate with you when you do, and they’ll be your loudest proponent. If you really listen, and really work with the community instead of trying to manipulate it you’ll get there and find resonance (I’m kinda hoping Nestle eventually realises that.)

Nirvana – Influence

When you’ve achieved the first two steps, that’s when you can seek to be influential. And you’ll see results. You can invite people to play with your new stuff and be confident that because you have resonance with them, the brand will be welcomed enough for people to want to try it out.You can be a thought leader. You can gain a few minutes of peoples’ time to talk about stuff, and they’ll really listen to you.

It doesn’t matter if you have a personal brand or the biggest brand on the planet. Everyone wants to be influential. Using social media is a great way to discover influence through resonance with a target audience you may have forgotten. Rediscover people. Don’t treat social media like other forms of promotion. It still sits in your toolkit, along with other areas like advertising and sales promotion, but it works differently. Get it right and you’ll find the opportunities you are looking for, with the people who matter most.